Privacy Policy

Effective date: 1 March 2021

1. Introduction
TienLegal Global respects your privacy and is committed to safeguarding your personal information. Therefore, we only process your personal information for the purposes as specified at the time of collection of the information and explained to you in this Privacy Policy. 
In this Privacy Policy you can read how your personal data is collected, used, shared, and secured, as well as your related rights regarding use, access and correction. It also includes information about individuals whose personal information we may process as a result of providing our services to third parties.

We may update this policy from time to time by publishing a new version on our website. If you have any questions about our this Privacy Policy, please feel free to contact us. You will find the contact details under the heading "Responsible for data processing". 

2. Responsible for data processing
TienLegal Global is responsible for the processing of your personal data as shown in this Privacy Policy.
Contact details: TienLegal Global
                          Vierwindenstraat 229
                          1013 CW, Amsterdam
                          Registered in the Trade Register of the Chamber of Commerce: 60589418 
For questions, please contact us via:

 3. The personal data that we collect
We may collect personal information directly from you in the course of business, including through your use of this website, when you contact or request information from us, when you engage our legal services, publicly available records or as a result of your relationship with one or more of our clients or their counterparties, authorised representatives. 
We may collect current and historical personal information including:
- your first and last name
- Address and city
- E-mail address
- Phone number
- business name
- Business address and postal address
- identification
- employment title
- payment information or other information/documentation relevant to the provided services.
- Social media account names 

We may also collect personal information about your other dealings with us and our clients, including any contract we may have with you in person, by telephone, email or online. 

4. Special and / or sensitive personal data that we process
We do not collect special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Furthermore, we do not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians.
We do not knowingly collect personal information from minors.
We encourage parents or guardians to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us and we will delete this information. You will find the contact details under the heading "Responsible for data processing". 

5. How do we use this information?
We collect and maintain personal information that you voluntarily submit to us during your use of this website and/or services provided by us to enable us 

Execute our agreement with you
- to perform our services
- to communicate with you by email, phone, chat or social media
- for the provision of our services
- for creating and sending invoices
- for processing payments, bills and other payment
-related documentation
- credit control 
Please note also that our General Terms and Conditions apply when we provide any services to you. 

When you visit our website, we may also collect certain data through the use of “cookies” and other automated means.
This enables us to improve our website and deliver a better and more personalised service to you.
This information (for example your IP address, web browser and operating system) is not considered personal data.
Find out more about the cookies we use in our “Cookie Policy”. You may review our Cookie Policy here:

On our website we may include your information into our portfolio to showcase our project portfolio.
If you wish to update or delete your information from our portfolio, please contact us. 

Social media
We are also active on social media platforms such as Facebook, LinkedIn, Twitter and Instagram.
If you contact us via social media, we process your data in order to reply to questions you may ask via our social media page(s).
We only collect this information with your consent. 

Tax and criminal investigations
We may be required by law to process your personal data in connection with fraud and other criminal investigations by local authorities. We may be forced to share your personal data for these purposes when we are required to do so by applicable law. In such a case, we will oppose this within the possibilities that the law offers us. 

Insurance and risk management
We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice for the proper protection of our business against risks. 

6. Storage of your personal data 
We will keep your personal data only for as long as is reasonably necessary for the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements, whichever is the longer. We will retain your personal data as follows:  

Customer data (Company name, name of contact person, business address, business email address, business telephone number) - up to 5 years after the last transaction due to the statutory limitation period for claims for damages. This information may serve as evidence.
Financial records such as quotations, invoices and payment details - 7 years due to our legal administration obligation
Correspondence - up to 5 years after the last transaction due to the statutory limitation period for claims for damages. This information may serve as evidence
IP address - up to 6 months after the last website visit.
The data for the personalization of our website (Google Analytics) - 50 months
Listings in our portfolio on our website - until you have submitted a request for removal to us. 

Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations. In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case it is no longer personal data. 

7. Disclosure of your information 
We may share your information with a variety of the following categories of third parties including: 
- our other clients;
- your professional advisers;
- your employers or place of business;
- third parties involved in the provisions of services to clients including lawyers, local counsel and other professional advisers;
- third party service providers to whom we outsource services, for example translation services, professional advisory (including legal, accounting, financial and business consulting), IT support, banking, payment, online document signing service providers (Docusign);
- email provider;
- supplier of chat software;
- hosting party;
- software supplier for creating a website;
- Cloud service;
- telephone provider;
- Google Analytics for website statistics;
- appointment system;

Please note these are examples and there may be other examples where we need to share with other parties in order to provide our services effectively. 

Some of our service providers are situated in countries outside the European Economic Area (“EEA”). They have their server and / or cloud storage in the United States. In order to comply with EU legislation, we carefully consider whether an adequate level of protection can be provided. These service providers are only permitted to use the information insofar as reasonably necessary for the performance of the agreement you have concluded with us. Where necessary, we conclude data transfer agreements with these service providers based on standard contractual clauses established by the European Commission. These service providers may be obliged to provide access to your data based on their applicable laws and regulations. For more information about safeguards for international transfers, please contact us using the contact details provided in this Privacy Policy. If you have any questions in relation to the transfer of your personal information please contact us at 

8. Security
We take reasonable steps to hold information securely in electronic or physical form and to prevent unauthorised access, modification or disclosure. All third party providers with access to confidential information are subject to confidentiality obligations. The transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our online services; any transmission is at your own risk. 

9. Your rights
You may at any time request the rectification or erasure of your personal information.
You have the right to request a copy of your personal information from our record.
If you wish, we can send your personal data to you so that you can transfer it to another party.
You can make a request to that effect by sending an email to us. You will find the contact details under the heading "Responsible for data processing". 

Most likely,  in such case we will no longer be able to continue our service as we can no longer guarantee the safeguard of your personal data. In addition, you can ask us to restrict the processing of your personal data (for example if you deem the information to be incorrect, the processing is unnecessary or the processing is unlawful) or the termination of use of your personal information.

Remember, you can always object to the processing of your personal data. Also, you have the right to not be subject to a decision based solely on automated processing.
We do not use automated decision-making and profiling regarding your personal data. If you are of the opinion that this is the case or if you want to use one of your other rights, please send us an email. You will find the contact details under the heading "Responsible for data processing".
You will be required to verify your identify before we fulfill your request.
When you send a copy of your ID, we request that you redact the passport photo, the machine readable zone (the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy.

Finally, you can always submit a complaint about our data processing practices to the Dutch Data Protection Authority via

Information we hold about you should be up-to-date and accurate.
Please advise us of any changes to your information using the contact details set under the heading "Responsible for data processing". 
If we have shared your personal information with others, we will let them know about the changes where possible.
If you ask us, where possible and lawful to do so, we will also tell you who we have shared your personal information with so that you can contact them directly. 

Please note that in certain circumstances we may have an overriding interest or legal obligation to continue to process the data or where data may be exempt from disclosure due to reasons of legal professional privilege or professional secrecy obligations. 

10. Changes to this policy. 
We may update this Privacy Policy from time to time in order to reflect, for example, changes to how we use your personal information or for other operational, legal or regulatory reasons. However, you will always find the most recent version on this page. Please therefore re-visit this Privacy Policy regularly to stay informed about our use of your personal information. The date at the top of this Privacy Policy indicates when it was last updated.